Legal
Terms & policies
The documents that govern the use of Yofatik CRM and how CMC Media Joint Stock Company protects your data and your customers' data.
Terms of Service
The agreement for using the service: scope, accounts, fees, and each party's rights and obligations.Privacy Policy
How we collect, use and protect personal data, and your rights.Cookie Policy
What cookies and browser storage are used for, and how to control them.Payment & Refunds
Payment methods, invoices, renewal, cancellation and refund conditions.Acceptable Use Policy
Conduct that is not allowed on the service and how violations are handled.Data Processing Agreement
Terms for processing end-customer data on behalf of businesses, including sub-processors.Service Level Agreement
Target availability, incident severity, response times and maintenance windows.Data Deletion Instructions
How to request deletion of data received through Facebook and Messenger.Effective from: 11 October 2026